If you call and cancel your order directly after it is placed, we can cancel the said order unless it has already been shipped out of our facility. Orders that you submit online are processed that day (weekdays) and might have already been shipped.
FedEx and USPS can return, redirect, or hold your package. We ask that you kindly pay for the shipping fees. Please make note that your mistake or change of mind should logically be a cost that you occur.
BEFORE YOU DECIDED TO RETURN A PRODUCT
If you received the shipment and it has been less than 15 days, then you can return any unopened products but kindly read the following.
In most cases, we have to discard the product and it is a complete company loss.
- IT IS HIGHLY recommended that you keep the product and use it or give it to a friend or family member.
- Based on our discretion we might refund 50% of the purchase price and let you keep the product.
IF YOU MUST RETURN IT.
Once an item of merchandise is delivered to you, you can return that item within 15 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: chocolates and probiotics. These items are not eligible for a return, refund or exchange. Original seals MUST be intact for us to accept any and all food-based products.
To initiate a return, please email office@MyNutra.com.
You are responsible for paying for all shipping costs for your returned items. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.
Refunds and Exchanges
After We have received your valid return, we will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange or to impose different or additional conditions.